Shop Policies
- When you complete an online order, I will do my very best to ensure your piece is dispatched within 3 business days of the order being placed. Items not in stock will take longer.
- Custom orders may take up to 3 weeks from date of order.
- If you need to place a rush on an order being posted or have any further questions or instructions please contact me via email as soon as possible. info@cgcj.com.au
- Insurance on shipping can also be arranged if requested by you prior to sending.
Domestic Shipping
- I use Australia post for all shipping.
- Flat rate Shipping fee of $13 within Australia.
- All orders will be sent Australia Post Express with tracking and sign on delivery (unless to a PO BOX).
- All metropolitan areas in Australia should expect to receive an ordered item that is in stock within 3-5 business days. Items not in stock will take longer.
- Rural and Western areas of Australia may take a few days longer to deliver.
- I will contact you with the tracking number when the parcel has been shipped.
- Any delays on arrival are attributed to Australia Post and are out of my control, so please let me know if this is the case, or you can keep track of you parcel via the Australia Post website.
International Shipping
- Not shipping internationally currently
Packaging
All items of Jewellery are sent in a quality jewellery gift box, packaged for post with the utmost care to ensure safe travels and that your item arrives in perfect condition.
Returns and exchanges
- Exchange of items because of change of mind is only done in specific circumstances and all shipping is to be covered by the purchaser. Please contact me directly to discuss your individual situation if this should arise.
- Returned goods are subject to a quality check. Goods that have been used and/or worn will not be accepted for return or exchange.
- Please note: Goods which have been custom made, ie: special commission, or altered at request by the customer from the original design, WILL NOT be eligible for exchange or refund under any circumstances unless there is a manufacturing default.
- Returns and exchanges on items will be accepted if contact is made within three (3) days of the delivery confirmation date. If there is a price difference in the instance of exchange, you will be contacted for payment information.
- If you believe the item has been damaged during shipping, please let me know within three (3) days and everything possible will be done to assist you. Please include images of the damaged item. Every item posted is packaged securely and will be in brand new, untouched, unused condition.
- Any returned items for exchange or refund must be returned in their original packaging.
- Shipping fees are non-refundable
- Please make contact with any returns or exchanges directly by email on info@cgcj.com.au any items returned without making first contact will not be accepted.
Defective or faulty merchandise
- I am happy to repair any piece free-of-charge within a two week period from purchase, unless the item has clearly been mistreated or damaged by owner through misuse. The returned piece will be inspected and assessed upon its return before further action is taken, and before the free repair is decided. Any repairs after this time will incur a charge, unless it’s clearly a design or manufacture fault, in which case you are required to contact me to arrange the repair of the piece.
Care of Jewellery
- All jewellery needs to be treated lovingly to keep it in good condition. It is not uncommon for silver and gold jewellery to scratch, dent, bend out of shape, or even break through completely, if it is treated harshly. It is not indestructible! ….So please be aware that these pieces are handmade items that should be worn with care.
- However it is natural that with time and wear, the metal will tarnish, scratch and the oxidised black patina may change shades. To protect the piece avoid contact with abrasive surfaces, detergents, perfume & cosmetics.
- For oxidised silver it is best not to use any abrasives or soaps as this can remove the oxidised surface. It is natural for the oxidisation to wear off over time with wear, especially on raised edges and surfaces. It can be reapplied, in most cases, so please contact me.
- Sterling silver with a bright finish will naturally darken and oxidise over time, it can be polished up with a silver jewellery cleaning cloth, available at supermarkets, or professionally polished.
- Brushed Finishes can be brightened to original silver shade using a Scotch Brite by lightly sanding in the desired direction.
- Please feel free to contact me for any cleaning and care advice particular to the item. info@cgcj.com.au